Blog
October 2026 · 6 min read
Tech resilience

How do tech and cyber resilience teams use resimate?

BCM has its tool. Servers have ServiceNow. Recovery priorities, RTO alignment and the customer impact of an outage usually live in spreadsheets and people's heads. Here's what changes when they live in one connected view.

The short answer

resimate does the dependency mapping tech teams can't do by hand: end to end, from business services through applications and infrastructure to cloud providers and vendors, and kept up to date. On that connected view, tech and cyber resilience teams see what an outage takes down, decide what comes back first and check whether they meet their RTOs. IT DR gets a recovery sequence built from real dependencies. The CISO gets one end-to-end connected view to show the board.

The three questions that land on your desk

After every major outage, the same three questions come up:

  1. If this system fails, what goes down with it?
  2. What comes back first and what's the minimum capacity required?
  3. Can we restore it in time?

In most organizations nobody can answer them on one screen. The CMDB knows the server and not the customer. Recovery plans are written one application at a time. The order across systems lives in the heads of a few engineers. A tech resilience lead put it to us like this: BCM has its tool, servers have ServiceNow, and his topics now live in resimate. Before that, they lived in different tools, Excel, Visio and people's heads.

The hard part: an end-to-end dependency map

Every answer above depends on one thing: a dependency map that runs end to end, from business services through applications and infrastructure to cloud providers and vendors, and stays current. Nobody can build that by hand and keep it up to date. A partial map, with applications but without the services on top or the vendors underneath, breaks exactly when you need it.

resimate takes that off your plate. We map the chain with you, on the data you already have, using the method we built running crisis management and disaster recovery ourselves. The map then stays current as your architecture changes. For many industries, regulations have made this map a requirement, including the concentration risk on ICT providers.

Before the incident: understand what goes down

Blast Radius shows every customer, service and obligation a failure hits. Select any asset, from a cloud region to an identity provider or a single vendor, and see the spread and business impact across every level. Filter it by regulation, business unit or customer segment.

Mark a service as critical or as a priority customer system once, and the label flows down the chain to every system behind it. Nobody has to classify downstream systems by hand, and the shared layers nobody listed show up: network, identity, the data center everything runs in.

When it happens: restore in the right order

The business defines its Minimum Viable Company: which services must keep running, at what level, and with which workarounds. From there, resimate proposes the recovery sequence from your real dependencies, including non-IT components and service providers. It flags dependency cycles that need a decision before the incident, while there is still time to make one.

The database no longer comes back before the identity service it needs. And when the scenario changes, the sequence changes with it.

Before the next test: prove your RTOs

The RTO feasibility view puts recovery objectives and recorded recovery times side by side along the whole dependency chain, third parties included. It shows where targets conflict, where tested recovery is too slow and where evidence is missing. Your RTO says 4 hours. The chain says 7. Now you know before the incident does.

The gaps land in the Impact-Preparedness Matrix, ranked where impact is high and readiness is low. Every capability improvement gets recorded with an owner. Exercises run against your real services and dependencies, so you test the recovery you will actually need.

What the CISO takes to the board

The board asks three things: which critical services fail, how fast they come back, and what closing the gap costs. In resimate, all three sit in the same view, in business terms. That turns a technical gap list into an investment decision leadership can back.

"Stop guessing your center of gravity. Resimate shows you the real dependencies behind your SaaS, so resilience isn't generic, it's precise." Edoardo Gerosa, CISO, Sherpany

From the field

A global consumer goods company rebuilt its IT crisis and resilience management. In resimate it sees the customer impact of a data center outage, checks recovery objectives against actual recovery times, and tracks the maturity and coverage of its resilience capabilities across regions.

Your first six weeks

  1. Week 1: scope one or two critical services and the sources you already have: CMDB exports, application lists, DR test results, service provider contracts.
  2. Week 2: first dependency map, from the service down to infrastructure and vendors.
  3. Weeks 3 to 4: Minimum Viable Company and recovery sequences for your first scenario.
  4. Weeks 4 to 6: RTO feasibility live, team trained.

Spreadsheets and CMDB exports work on day one. The open API connects the rest over time. You keep your tools.

See it on your own data

Bring one critical service and the exports you already have. We map it with you and show you its blast radius, its recovery sequence and whether its RTO holds. Outages are guaranteed. Chaos is optional.

FAQ

Does resimate replace our CMDB or ServiceNow?

No. It imports from them and adds what they don't hold: the business services and customers on top, the recovery order across systems and the RTO check along the chain.

Do we need complete data to start?

No. Exports and spreadsheets are enough for a first map. Missing recovery times and owners show up as gaps, and each gap tells you who to ask.

How does resimate handle cloud providers and other third parties?

Service providers are part of the dependency chain. They appear in the blast radius, in the recovery sequence and in the RTO check, including their response times.

How is our data protected?

Every customer runs in its own dedicated Google Cloud project, hosted in Zurich or Frankfurt, chosen at contract. Data is encrypted with TLS 1.3 in transit and AES-256 at rest. Our CSA STAR Level 1 assessment is published.
Author
Patrick Lechner is co-founder of resimate. He has 15 years of experience building and running cyber resilience and crisis management capabilities, as a Big4 Director and as VP, Head of IT and Security, with crisis work across cyber incidents, financial crises and humanitarian emergencies. He works side by side with resilience teams in financial services, critical infrastructure and technology, and that work is still the best part of his week.
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